Support

How can we help?

Answers to the questions we hear most, and a direct line to us for everything else. We're a small team and we read every message.

Getting started

How do I connect with my partner?

Each of you needs your own TwoVenn account. One of you creates the relationship in the app and sends the invite; the other accepts it. From then on you each answer privately, and shared results appear once you've both finished a category.

Do we both need the app?

Yes. TwoVenn is built around two separate accounts so that each person's answers stay their own. Sharing one login would defeat the point.

Where should we start?

Anywhere you like, but Money is a good first conversation. Categories are independent, so you can go in any order, and you can switch off any category that doesn't apply to you from the "+" on Explore.

What does "Open together" mean?

When you've both finished a category, you can open the comparison together by pressing your phones together while you're in the same room. You can also open it on your own from Explore. Each category is one screen with three parts: your Answers, the Compare view, and the Direction.

Privacy

Can my partner see my answers?

Not unless you both choose to share them. Results describe where you land as a couple without saying who answered what. To see each other's answers side by side, both of you have to agree, and either of you can withdraw at any time. While a category is shared you can change your own answers as you talk and the comparison updates for both of you.

What happens if I choose "Not sure" or "Prefer not to say"?

Those are real answers. They're left out of the comparison rather than counted as agreement or disagreement, and your partner is never told which questions you passed on.

Does TwoVenn rate our relationship?

No. TwoVenn never gives a compatibility score or calls a couple healthy or unhealthy. Results use neutral language, such as "mostly aligned" or "worth discussing", and start from what you already share. If something in an answer sounds serious, the app writes nothing for that aspect and points to where to get help instead.

Your account

Can I change an answer later?

Yes, until you both approve that category's Shared Direction. From then on the category is locked; either of you can reopen it from the category screen, change answers, and approve a new direction together. Anything the app wrote from the old answers is marked so you can write it again.

How do Shared Directions work?

Each aspect you differ on gets discussion questions. After you talk, choose a direction for it, write your own, or agree to disagree. When every aspect is settled, TwoVenn writes one Shared Direction for the whole category from what you both said. Edit it or write it again, then both of you approve the exact same version before it appears in Our Life. Editing creates a new version and clears previous approvals, so nothing changes without both of you agreeing.

Where does the written text come from?

From your own answers. Once you both share a category, an AI model reads the questions and both of your answers for that category, and only that category, and writes the discussion questions, direction options, your Shared Direction, the Our Life page and your guide to your partner. It quotes your words where it helps. Every piece can be edited, written again with a note, or rolled back to a previous version. Nothing you answer is used to train the model, and the provider keeps nothing beyond a short operational window. See our privacy policy.

What can we print?

From Our Life: a one-page summary of your values, goals and direction, and a full document with every direction you chose and the aspects you agreed to keep discussing, in three print styles. From Insights: your guide to your partner, for all shared categories or the ones you pick.

How do I delete my account and data?

Open the Us tab, scroll to the bottom and tap Delete account. Your account and your answers are deleted straight away; your partner keeps what you approved together. If you can't get into the app, email hello@twovenn.com from the address on your account and we'll do it for you within a few days.

Free and Premium

What's free?

Any three categories, chosen by you, for both of you and for as long as you like. You get the full shared result for each, the discussion questions, Shared Directions, your Insights guide for every category you share, and the Our Life letter to print. Whoever starts the relationship picks the first three; the partner who joins sees them and can swap any that haven't been started yet. Once either of you opens a category's questions, it keeps its place. Everything you complete stays yours whatever happens to a subscription.

What does Premium include?

All 29 categories, including the sensitive ones, every relationship pack we add, and the full Our Life library of layouts and print styles. Premium is $39.99 a year at launch or $7.99 a month, billed through the App Store or Google Play.

Do we both have to pay?

No. One subscription covers your relationship. Whichever of you subscribes, both accounts are unlocked while you're paired. If you unpair, the person who subscribed keeps Premium and can bring it to a new relationship; the other returns to the free tier and keeps everything already completed.

How do I restore, cancel or get a refund?

Restore from Us → Restore purchases, signed in with the Apple or Google account that bought it. Cancel any time from your App Store or Google Play subscription settings; Premium stays on until the end of the period you paid for. Refunds are handled by Apple and Google under their policies: request a refund from Apple or from Google Play.